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FAQ

One of our school secretaries is available each day from 8.15 am to 5.00 pm.


 MEDICAL ISSUES

What shall I do if my child is ill?

Please telephone the school that morning and then follow this up with a brief explanatory note when he/she returns. Our school operates a ‘First Day Response’ and will call parents if we do not have an explanation on the first day of an absence. If an absence has not been subsequently explained in writing once your child returns, the school will write to you requesting an explanation.

If your child has Chickenpox, Shingles, Rubella (German Measles) or Fifth Disease (Slapped Cheek), please telephone the school immediately so mothers can be told and advised to contact a doctor if they are pregnant.

When your child has a stomach upset and/or sickness you must allow a period of 48 hours after the last incident of vomiting to elapse before sending him/her back to school. This will help to contain any infection.

What should I do if I need to take my child to the Doctor/Dentist etc, during the school day?

Children may have to attend a medical or dental appointment in school time. However, you should try to make routine appointments such as dental check-ups during the school holidays or after school hours. If you do need to take your child out of school for an appointment, please notify your child’s teacher by letter in advance whenever possible. Please come to the main office and notify the school secretary that you have arrived to collect your child. Your child can then be signed out. (This is essential for fire safety precautions etc). If your child returns during the school day, they should also be signed back in again.

What should I do if my child needs prescribed medication during the school day?

We trust that all children will be kept at home until they are fully fit to return to school.

If your child returns to school before a course of medicine is completed and it is not possible you to arrange for your child to complete this outside school hours (ie. prescribed 4 or more times per day), you or your representative are asked to return to school at the appropriate time to administer the medication to your child. A form, available from the School Office, must be completed at the time of the administration of medicine and held in school as a record of what your child has received.

Unless there are exceptional circumstances, children are not administered any medication apart from asthma inhalers. In these exceptional circumstances, parents / carers should bring the medication to the School Office at the beginning of the school day and complete an ‘Administration of Medication’ form detailing the child’s condition, medication to be administered, time required and the dosage. Once approved by the Headteacher, your child should report to the school office at the appropriate time, where designated staff will be responsible for ensuring medication is given according to your instructions.

Hertfordshire schools are strongly recommended not to administer any non-prescriptive medication such as aspirin, paracetamol etc. Children are not allowed to keep any medication with them, including throat sweets, creams etc.

What should I do if my child needs travel sickness medication whilst on a school trip?

Medication required for a school trip eg. travel sickness tablets should be handed to the relevant member of staff on the day of the trip along with a completed ‘Administration of Medication’ form, also available from the School Office, or can be downloaded from the website.

What should I do if my child is prescribed asthma medication?

If your child is diagnosed with asthma or needs an inhaler in school, please complete an Asthma Form and update your child’s medical record with the School Office. Parents are also requested to complete an Asthma card which will remain with the medication in school, detailing the dose/frequency for administering to your child.

We keep a register of children who require medication for asthma or any other long term medical condition. Epipens and inhalers are kept in a designated area of the staff room.


ARRIVING / LEAVING SCHOOL

School hours are from 8.55 am – 3.15 pm. Children should not arrive at school before 8.30 am. Doors open at 8.45am. Please collect your children promptly at 3.15 pm (or at the stated time if they are attending clubs). Children should be reminded on a regular basis to come back into school and let their class teacher know if the adult collecting them is not there.

If your child is going home with someone other than the parent or carer who would normally collect them, please put the details in writing and hand to your child’s teacher when the children go into school in the morning. If someone we do not know is collecting your child, please always let us know. It is also a good idea to introduce your childminder to us, if you have one.

What should I do if my child is late?
If you should arrive after 8.55 am please bring your child to the main office to sign in. This allows registers to be updated and dinner numbers to be recalculated to allow for latecomers. Please report to the main office if you need to collect your child at any time during the school day as well.


 TRAVELLING TO AND FROM SCHOOL

Where can I park?
Parents are encouraged to access the school on foot wherever possible. If you have no choice but to travel by car, you are encouraged to park in the village car park, which is free up until 9.00am and after 3.00pm. There is very limited parking in the residential roads surrounding the school, but parents are asked to respect the residents’ rights of access. It is not permitted to park or turn in the staff car park.

On arrival at school, there is a walkway marked across the staff car park enabling safer pedestrian access to the school grounds. Please take extra care when crossing the car park during busy times.

Can my child bring their bike/scooter to school?
We currently have a range of bike racks and scooter pods on the site for children’s use, offered on a first come, first served basis. Please contact the School Office if your child wishes to bring their bike / scooter to school and a permission form will be issued. All cycles, helmets and safety tabards are the responsibility of parents when left in the school grounds and must be locked at all times.


 FREEDOM OF INFORMATION ACT 2000

Any person has a right to ask the school for access to information that it holds. A valid Freedom of Information request should be in writing (email is acceptable), state the enquirer’s name and correspondence address and describe the information requested.

School has a duty to provide advice and assistance to anyone requesting information. Requests should be dealt with within 20 working days excluding school holidays. Some information, including children’s personal records, will of course be exempt. A small charge, appropriate to the cost of copying, may be made.


 COMPLAINTS PROCEDURE

We encourage parents to share worries or concerns with us. Most problems can be resolved through discussion, firstly with the class teacher and then the Headteacher / Deputy Headteacher. We are here to help.

The Governors do have arrangements for considering complaints formally. Our complaints procedures follow Hertfordshire County Council guidelines. An information leaflet is available from the School Office.